Question 1

What are nicotine pouches?

Accepted Answer

Nicotine pouches are small, white pouches containing nicotine but no tobacco. You place one between your lip and gum for a smoke-free, spit-free nicotine experience. They are discreet, produce no smoke, and don't affect the people around you.

Question 2

Are nicotine pouches tobacco-free?

Accepted Answer

Yes! All nicotine pouches we sell are 100% tobacco-free. They contain pharmaceutical-grade nicotine, plant-based fibers, flavoring, and water. No tobacco leaf, dust, or stem is used.

Question 3

What brands do you carry?

Accepted Answer

We carry the world's most popular brands including ZYN, VELO, Siberia, White Fox, Rogue, On!, LUCY, FRE, Bridge, Sesh+, and XQS. Our catalog is constantly expanding.

Question 4

Where do you ship?

Accepted Answer

We ship nationwide across Vietnam. Our fastest delivery is in Hanoi and Ho Chi Minh City (1-2 business days), followed by Da Nang (2-3 days), and all other provinces (3-5 business days).

Question 5

How do I use nicotine pouches correctly?

Accepted Answer

Place a pouch between your upper lip and gum. You'll feel a slight tingling — that's normal. Keep it in for 15-60 minutes depending on your preference. No chewing or spitting needed. Remove and dispose when done.

Question 6

What nicotine strengths are available?

Accepted Answer

We offer a wide range from mild (3mg) to ultra-strong (30mg+). Popular options include 3mg, 6mg, 9mg, 11mg, and 15mg. If you're new to pouches, we recommend starting with a lower strength.

Question 7

Are nicotine pouches legal in Vietnam?

Accepted Answer

VinaPouches operates in full accordance with Vietnamese law. We are committed to transparency and compliance. Nicotine pouches are a relatively new product category, and we work proactively to ensure responsible operations.

Question 8

Can nicotine pouches help me quit smoking?

Accepted Answer

Many people use nicotine pouches as an alternative to cigarettes. They provide nicotine without the harmful effects of combustion, smoke, and tar. However, they still contain nicotine which is addictive. We recommend consulting a healthcare professional about quitting smoking.

Question 9

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard), bank transfers, and popular Vietnamese e-wallets. All transactions are processed securely through our payment partner.

Question 10

How can I contact VinaPouches?

Accepted Answer

You can reach us at contact@vinapouches.vn or through the contact form on our website. We typically respond within 24 hours. We're real people, not a call center.

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